Shipping policy

Alio Labs proudly ships to customers worldwide.

Order Processing Time

All orders are processed within 1 business day after payment confirmation.

Orders are processed Monday through Saturday, excluding holidays.

Note: Orders are not shipped the same day they are placed. For example, an order placed on Monday will ship on Tuesday.

Estimated Delivery Times

  • United States: 6–10 business days after shipment
  • International Orders: Delivery times vary depending on destination and customs processing

If an inaccurate or incomplete address is provided, or if there are unverified details on your order, processing may be delayed by 1–2 business days. Please review your shipping and billing information carefully before placing your order.

Most packages are delivered to the address provided. In some cases, the carrier may require a signature or hold the package at a local facility. We recommend shipping to an address where someone will be available to receive the package.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number within 24–48 hours. Please allow 1–3 business days for tracking information to become active in the carrier's system.

In rare cases, tracking updates may be delayed, but your order will still be delivered.

Shipping Origin

Alio Labs products may ship from our international fulfillment center or, depending on inventory availability, from within the United States. Estimated delivery times shown at checkout reflect the shipping origin for your specific order. Tracking details will be sent as soon as your package is dispatched.

Shipping Delays

While we work closely with our carriers to ensure timely delivery, Alio Labs is not responsible for delays caused by the shipping carrier, weather conditions, customs inspections, or other circumstances beyond our control.

Wrong Address Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout. If an incorrect or incomplete address is provided:

  • Order processing may be delayed by 1–2 business days
  • Address changes are not guaranteed once the order has been processed

If a package is returned to us due to an incorrect address, we may offer reshipment to the correct address, or a refund once the item is returned to our warehouse.

If you need to change your shipping address after placing an order, contact us at support@tryaliolabs.com as soon as possible. We will do our best to accommodate the change; however, we cannot guarantee it will be possible once processing has begun.

Return Shipping Costs

Customers are responsible for return shipping costs unless otherwise stated. Please refer to our Refund Policy for full details.

Support

Our support team is available 24/7 to assist you.

Contact Us

Alio Labs
3335 W 94th Ter, Hialeah, FL 33018
Email: support@tryaliolabs.com
Website: www.tryaliolabs.com