Refund policy

90-Day Guarantee – Risk-Free Purchase

Alio Labs offers a 90-day money-back guarantee on eligible products, starting from the date your order is delivered. We want you to experience the full benefits of red light therapy. If for any reason you are not satisfied with your device, you may return it within this window.

Eligible Products

  • Alio Labs Red Light Therapy Devices: Covered under our 90-day money-back guarantee.
  • Accessories & Consumables: Including stands, protective eyewear, cables, and replacement components. These are considered personal-use items. For hygiene and safety reasons, they are non-returnable once used or delivered, unless they arrive damaged or defective.
  • Digital Products & Extended Warranties: We do not issue refunds for digital purchases or service-based guarantees.

Note on Sale Items: Our 90-day guarantee applies to all Alio Labs devices regardless of sale status. However, items marked as "Final Sale" or gift cards may be non-returnable.

Subscription Orders

Orders placed as part of a subscription plan are not eligible for the 90-day money-back guarantee.

To request a refund for a subscription shipment, you must contact us within 7 days of delivery. The item must be unopened, unused, and in its original packaging. Return shipping costs for subscription orders are the responsibility of the customer. Shipping fees are non-refundable.

Subscription orders already processed or shipped prior to cancellation are not refundable. Canceling a subscription prevents future charges only and does not apply retroactively. Prepaid charges for unshipped orders will be refunded.

Return Conditions

To be eligible for a return:

  • The device must be in good working condition
  • Original packaging must be included
  • Proof of purchase is required

Orders may be cancelled within 1 hour of purchase. After that window, the order must be delivered and returned to qualify for a refund.

To start a return, contact us at support@tryaliolabs.com. All returns require prior authorization. Returns sent without approval or to an incorrect address may not be accepted. Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

Damages and Issues

Please inspect your order upon delivery. If your device arrives damaged, defective, or incorrect, contact us immediately with photo or video evidence. This allows us to verify the claim and comply with carrier insurance requirements.

Note: Personal dissatisfaction or misunderstanding of how red light therapy works does not qualify as a defect. Products that function as described on our website are considered acceptable.

Non-Returnable Items

Certain items cannot be returned, including consumable accessories, custom orders, and items marked as Final Sale. We do not accept returns of hazardous or flammable materials.

Exchanges

The fastest way to exchange a product is to return the original item and, once the return is accepted, place a new order. Devices damaged due to misuse, improper handling, or physical damage are not eligible for exchange or refund.

European Union – 14-Day Cooling Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be unused and in its original packaging.

Delivery and Liability After Dispatch

Once an order is marked as "delivered" by the carrier, our responsibility for the package ends. Our standard shipping window is 6–10 business days (plus 1 business day for processing). We are unable to issue refunds for packages stolen after confirmed delivery.

Delivery Refusal & Unclaimed Packages

  • Refused Deliveries: We strongly encourage accepting delivery. Refused shipments may be abandoned or destroyed by the carrier and may not be returned to our warehouse. In such cases, a refund cannot be processed.
  • Unclaimed Packages: Orders unclaimed or returned due to an incorrect address or failure to collect may not be eligible for a full refund if lost in return transit.

Proper Return Process

To qualify for a refund under the 90-Day Guarantee, follow these steps:

  • Accept Delivery: Do not refuse the package, accept it first to secure the return path.
  • Request Authorization: Contact our support team at support@tryaliolabs.com to receive a Return Merchandise Authorization (RMA).
  • Ship to Authorized Address: Send the product only to the address provided by our team. Returns sent to incorrect addresses may not be accepted.
  • Cover Shipping: Return shipping costs are the responsibility of the customer.

Chargebacks & Disputes

Any chargeback filed for a refused or abandoned order will be contested using carrier tracking and this policy as evidence. We recommend contacting our support team first, as we are committed to resolving all issues fairly under our 90-day guarantee.

Refund Processing

Once we receive and inspect your return, you will be notified of the decision. If approved, a refund will be issued to your original payment method within 10 business days. Please allow 15+ business days for some banks to post the refund.

Contact Us

Alio Labs
3335 W 94th Ter, Hialeah, FL 33018
Email: support@tryaliolabs.com
Website: www.tryaliolabs.com